Text Message

Send a Message in Case or Emergency

Our text message service will allow you to leave messages for Press, Staff and the Public, an important feature in.

X-on Voicebank is a 'Noticeboard' messaging service that allows you to leave messages for Press, Staff and the Public, an important feature in business continuity management and contingency planning.

The messages can be recorded remotely using a phone by anyone with access to the passcode, with callers able to phone in and listen to those messages, aloowing you to advise of system downtime and expected telecom recovery.

X-on has the high capacity needed to serve disaster recovery Voicebank applications and able to handle large numbers of callers. Diverting calls during busy times can ease switchboard congestion.

X-on Voicebank is a hosted service eliminating the need to purchase and maintain an in-house solution.

Use SMS and MMS Messaging to inform Customers and Staff

Mobile messaging is fast becoming an essential business tool for communication with staff, agents and customers. Messaging is also increasingly used as a powerful promotional medium.

Additionally, using our Premium Rate message services provides the potential to generate additional business revenue which can be maximized using MMS messages including text, an image, audio or video.

Business Text Messaging

SMS Messages are an ideal medium for informing customers and staff of recent developments or changes to a service. If your company sends out large numbers of SMS messages per month, X-on can provide Bulk SMS at highly competitive prices ensuring bespoke and cost effective communications.

X-on Bulk Messaging allows you to send and receive large volumes of text messages. Inform staff of procedure changes, product levels and availability, and keep customers involved in product development and new services.

Audio, Photo and Video Messaging

Multimedia Messaging Service (MMS) allows delivery to suitable phones of images, audio and video. MMS provides a useful method of describing new products and services quickly - it's so much easier to describe something visually or with speech than via text.

The ability to send a photo can assist staff in understanding a product and consequently facilitate immediate feedback, useful for discussions on new product options or possibly when choosing suppliers. Customers can be provided with options for upgrading an existing service or product and can advise of decisions by return text. The possibilties are comprehensive and can be tailored to the needs of every type of business.

Interact : Communications Continuity

Text and Voice Conferencing for Telecoms Continuity

During system downtime and an important aspect of disaster recovery is the ability of personnel to communicate with supervisors and other key staff during the recovery process.

999Alert Conferencing provides the tools for continuity during any system downtime with comprehensive conferencing and communication mechanisms for staff involved in the recovery. Staff can respond with availability information, join text or voice conferences and provide feedback that is available to supervisors in real time reports.

Use of headings and 'reply-to' mechanisms allows supervisors to control the flow of SMS based discussions and keep all relevant personnel up-to-date on developments in the recovery process. Supervisors are also able to keep track of key staff and ensure that their role in handling the emergency situation is optimized.

Phone conferencing can extend from listen-in 'noticeboard' services such as Voicebank to conference calls allowing discussion between staff and management.

SMS Conference

Real-Time Reports
During the emergency real time reports are available to supervisors via the web administration or sent via email and these can provide feedback on all developments and aspects of the recovery.

Conference Records
The option exists for maintaining a record of the discussion for later review. This can be invaluable in developing efficient practices during any further phone system downtime. Management and Supervisors can implement changes to your business DR plan and involve those staff who participated in the recovery in the improvements.

In the case of text based conferencing the records can be in the form of document downloads, and where voice conferencing was used call recordings will be available as wave files.

Good Communications
A comprehensive Disaster and Telecom Recovery Management Plan involves good inter-staff communication, which can in turn ensure the correct message is delivered to customers and can facilitate a quicker end to the emergency. 999Alert Conferencing is an invaluable tool in efficient handling of telecoms emergencies.